Competition for the provision of services to conduct a service quality study using the "Mystery Shopper" method
Kyrgyz Investment and Credit Bank (KICB) repeatedly announces a tender for the provision of mystery shopping services and invites you to participate.
To participate in the tender, participants must meet the following qualification requirements:
• Legal entity - resident of the Kyrgyz Republic,
• Experience in conducting service quality research using the “Mystery Shopper” method in the corporate sector, availability of recommendations and contracts (to be provided to the bank),
• Experience in conducting other research in the field of service quality, customer satisfaction, etc.,
• Accreditation by the EBRD, IFC, OSCE, UNDP, or other international organizations,
• Provide the Bank with financial statements for 2022, 2023, and 2024.
Along with your price proposal, please provide the following supporting documents: copies of your certificate, charter, director appointment decision, certificates, a list or copies of previous similar contracts performed, and letters of recommendation.
Note: To receive the technical assignment, please send your expression of interest to the email address [email protected].
The tender application must be submitted in a sealed envelope to the following address:
Kyrgyz Republic, Bishkek, 21 Erkindik Boulevard, or sent by email to [email protected] no later than 4:00 p.m. on September 26, 2025.