Increase in phone fraud cases
Dear customers, we would like to warn you about an increase in telephone fraud. Fraudsters are using the following scam:
1. Establishing contact: Fraudsters contact the victim by phone, posing as mobile operator employees. They inform the victim that their SIM card has expired and they need to urgently renew their contract. Under the pretext of confirming the SIM card renewal, they ask the victim to provide the OPT code from the SMS.
2. Access compromise stage: After the code is transferred, the attackers gain access to the victim's mobile number and banking app. The attackers take advantage of the "cooling off" period and call the victim again a few hours later. They then provide the victim with false information about a loan supposedly issued in their name, creating a stressful situation.
3. Pressure and manipulation stage: The scammers pose as bank security officers and inform the client that fraudulent attacks are currently underway on their bank accounts. The scammers convince the victim that to "safeguard their funds," they must transfer the funds to a "safe account." The victim transfers the funds to accounts controlled by the scammers, and the victim is asked not to contact the bank so as not to "hinder the investigation."
4. Final stage: After receiving the funds, the scammers cease communication.
We urge you to be vigilant and not transfer money to unknown individuals, and not share OPT codes from SMS messages, your card details, or mobile app access information.